Privacy Policy
Last updated: October 2026 • The Laundry Queenz (operating at Alva's Lavanderia)
1. Overview
At The Laundry Queenz, accessible from our website and physical store at 9715 Long Beach Blvd., South Gate, CA 90280, one of our top priorities is the privacy of our visitors and customers. This Privacy Policy outlines the types of information that is collected and recorded by The Laundry Queenz and how we use it.
2. Information We Collect
When you register for an account, schedule a pickup, submit an inquiry, or visit our retail laundromat location, we may collect:
- Contact Information: Full name, pickup/delivery street address, phone number, and email address.
- Order Details: Garment preferences, folding or packaging instructions, laundry notes, and service frequency.
- Billing & Payment Data: Transaction records processed through PCI-compliant third-party payment gateways. We never store raw credit card numbers on our local servers.
- Communications: SMS message exchanges or emails regarding laundry pickup alerts, drop-off notifications, and customer inquiries.
3. How We Use Your Information
We use the collected information for purposes including:
- Scheduling, dispatching, and fulfilling pickup and delivery laundry orders.
- Providing real-time updates via SMS and email regarding your order status.
- Providing responsive customer support and responding to inquiries.
- Processing invoices, payments, and commercial laundry proposals.
- Improving our operations, machinery performance, and website usability.
4. SMS Communications & Consent
By providing your mobile phone number when booking a pickup or submitting a contact form, you consent to receive order-related notifications (such as driver dispatch notifications, completion alerts, and customer service follow-ups). Message & data rates may apply. You may opt out of promotional communications at any time by replying STOP.
5. Third-Party Services
We partner with trusted third-party platforms for online booking, routing, and payment processing. These providers only have access to information necessary to perform their functions on our behalf and are obligated not to disclose or use it for any other purpose.
6. Contact Us
If you have any questions or require more information about our Privacy Policy, do not hesitate to contact us: